Microsoft Word is a vital tool for many iPhone users who manage documents on the go. However, sometimes the app can crash or fail to work as expected, leading to frustration and a halt in productivity. Understanding the common issues that cause these crashes and knowing how to fix them can quickly get you back to editing and sharing documents. This article will guide you through simple steps to troubleshoot Microsoft Word when it’s not performing well on your iPhone.
Solution 1: Check Microsoft Word Server Status
Microsoft Word has faced outages before, and there is a good possibility that it might be facing downtimes now. We suggest you check Downdetector to check if Microsoft Word is down.
However, if Microsoft Word is up and running fine, let’s try a few more methods to troubleshoot and resolve the issue.
Solution 2: Restart Your Device
A simple yet effective starting point is to restart your device. This basic troubleshooting step can resolve minor glitches and improve your device’s performance, ensuring a smoother operation of Microsoft Word.
Here’s how you can restart:
- To turn off your device:
- For iPhone X and later models: Press and hold the volume down button along with the side button.
- For iPhone SE (2nd or 3rd generation), 7, and 8: Press and hold the side button.
- For iPhone SE (1st generation), 5s, 5c, or 5: Press and hold the top power button.
- Slide to power off when prompted and wait for about 30 seconds.
- Power your iPhone back on by holding the power button until the logo appears.
Solution 3: Toggle Airplane Mode
Toggling Airplane Mode on and off can refresh your device’s network connections, which might solve the crashing issue:
- Swipe into your device’s Control Center.
- Tap the Airplane Mode icon to turn it on, wait a few seconds, then tap again to turn it off.
Solution 4: Close Microsoft Word and Background Apps
Another common issue is the lack of sufficient RAM to support both Microsoft Word and other background applications. Closing all apps can free up the iPhone’s memory:
- Double-press the home button or swipe up from the bottom (for devices with Face ID) to access the app switcher.
- Locate Microsoft Word and swipe it up to close.
Solution 5: Update Microsoft Word
Using an outdated version of Microsoft Word can lead to not opening. Ensure you have the latest version installed by checking for updates in the App store. Developers regularly release updates to fix bugs and improve performance.
Solution 6: Update Your Device’s OS
Keeping your device’s operating system up to date is crucial for app compatibility and performance:
- Go to Settings > General > Software Update.
- If an update is available, follow the prompts to install the latest version.
Solution 7: Reinstall Microsoft Word
If updating doesn’t work, try reinstalling Microsoft Word:
- Press and hold the app icon on your home screen until a menu appears.
- Tap “Remove App” or “Delete App” and confirm.
- Reinstall Microsoft Word from the App Store.
In conclusion, experiencing crashes with Microsoft Word on your iPhone can disrupt your workflow, but with the solutions provided, you can address the issue effectively. By following these troubleshooting steps, you can minimize downtime and ensure that you maintain your productivity. Remember to check the server status, restart your device, toggle airplane mode, close unnecessary apps, update the software, or reinstall the app if needed. These fixes should help in maintaining a smooth experience with Microsoft Word on your iPhone.
