Microsoft Edge offers iPhone users a seamless browsing experience, but sometimes, it might crash unexpectedly. This issue can be both confusing and frustrating. In this article, we’ll look at various troubleshooting steps you can take to resolve the problem when Microsoft Edge is not working on your iPhone. These solutions range from basic to more advanced, ensuring that you have a comprehensive guide to get your browser running smoothly once again.
Solution 1: Check Microsoft Edge Server Status
Microsoft Edge has faced outages before, and there is a good possibility that it might be facing downtimes now. We suggest you check Downdetector to check if Microsoft Edge is down.
However, if Microsoft Edge is up and running fine, let’s try a few more methods to troubleshoot and resolve the issue.
Solution 2: Restart Your Device
A simple yet effective starting point is to restart your device. This basic troubleshooting step can resolve minor glitches and improve your device’s performance, ensuring a smoother operation of Microsoft Edge.
Here’s how you can restart:
- To turn off your device:
- For iPhone X and later models: Press and hold the volume down button along with the side button.
- For iPhone SE (2nd or 3rd generation), 7, and 8: Press and hold the side button.
- For iPhone SE (1st generation), 5s, 5c, or 5: Press and hold the top power button.
- Slide to power off when prompted and wait for about 30 seconds.
- Power your device back on by holding the power button until the logo appears.
Solution 3: Toggle Airplane Mode
Toggling Airplane Mode on and off can refresh your device’s network connections, which might solve the crashing issue:
- Swipe into your device’s Control Center.
- Tap the Airplane Mode icon to turn it on, wait a few seconds, then tap again to turn it off.
Solution 4: Close Microsoft Edge and Background Apps
Another common issue is the lack of sufficient RAM to support both Microsoft Edge and other background applications. Closing all apps can free up the device’s memory:
- Double-press the home button or swipe up from the bottom (for devices with Face ID) to access the app switcher.
- Locate Microsoft Edge and swipe it up to close.
Solution 5: Update Microsoft Edge
Using an outdated version of Microsoft Edge can lead to not working. Ensure you have the latest version installed by checking for updates in the App store. Developers regularly release updates to fix bugs and improve performance.
Solution 6: Update Your Device’s OS
Keeping your device’s operating system up to date is crucial for app compatibility and performance:
- Go to Settings > General > Software Update.
- If an update is available, follow the prompts to install the latest version.
Solution 7: Reinstall Microsoft Edge
If updating doesn’t work, try reinstalling Microsoft Edge:
- Press and hold the app icon on your home screen until a menu appears.
- Tap “Remove App” or “Delete App” and confirm.
- Reinstall Microsoft Edge from the App Store.
In conclusion, if Microsoft Edge is crashing on your iPhone, there’s no need to panic. By following the step-by-step solutions provided—from checking server status to updating your device’s OS—you can quickly get back to browsing the web with ease. If none of these solutions work, it might be time to reach out to Microsoft’s customer support for further assistance. Remember, with technology, a solution is often just a few taps away.