Microsoft 365, formerly known as Office, is essential for many iPhone users who need to stay productive on the go. However, sometimes the app can crash or stop working correctly, which is frustrating and can disrupt your workflow. To help you quickly get back to your tasks, we’ve compiled a list of proven solutions that can resolve common issues related to Microsoft 365 app crashes on your iPhone. Whether you’re dealing with software glitches or server problems, following these steps will help you solve the problem and continue with your work without any further interruptions.
Solution 1: Check Microsoft 365 (Office) Server Status
Microsoft 365 (Office) has faced outages before, and there is a good possibility that it might be facing downtimes now. We suggest you check Downdetector to check if Microsoft 365 (Office) is down.
However, if Microsoft 365 (Office) is up and running fine, let’s try a few more methods to troubleshoot and resolve the issue.
Solution 2: Restart Your Device
A simple yet effective starting point is to restart your device. This basic troubleshooting step can resolve minor glitches and improve your device’s performance, ensuring a smoother operation of Microsoft 365 (Office).
Here’s how you can restart:
- To turn off your device:
- For iPhone X and later models: Press and hold the volume down button along with the side button.
- For iPhone SE (2nd or 3rd generation), 7, and 8: Press and hold the side button.
- For iPhone SE (1st generation), 5s, 5c, or 5: Press and hold the top power button.
- Slide to power off when prompted and wait for about 30 seconds.
- Power your iPhone back on by holding the power button until the logo appears.
Solution 3: Toggle Airplane Mode
Toggling Airplane Mode on and off can refresh your device’s network connections, which might solve the crashing issue:
- Swipe into your iPhone’s Control Center.
- Tap the Airplane Mode icon to turn it on, wait a few seconds, then tap again to turn it off.
Solution 4: Close Microsoft 365 (Office) and Background Apps
Another common issue is the lack of sufficient RAM to support both Microsoft 365 (Office) and other background applications. Closing all apps can free up the iPhone’s memory:
- Double-press the home button or swipe up from the bottom (for devices with Face ID) to access the app switcher.
- Locate Microsoft 365 (Office) and swipe it up to close.
Solution 5: Update Microsoft 365 (Office)
Using an outdated version of Microsoft 365 (Office) can lead to not working. Ensure you have the latest version installed by checking for updates in the App store. Developers regularly release updates to fix bugs and improve performance.
Solution 6: Update Your Device’s OS
Keeping your device’s operating system up to date is crucial for app compatibility and performance:
- Go to Settings > General > Software Update.
- If an update is available, follow the prompts to install the latest version.
Solution 7: Reinstall Microsoft 365 (Office)
If updating doesn’t work, try reinstalling Microsoft 365 (Office):
- Press and hold the app icon on your home screen until a menu appears.
- Tap “Remove App” or “Delete App” and confirm.
- Reinstall Microsoft 365 (Office) from the App Store.
In conclusion, experiencing a crash with your Microsoft 365 (Office) app on your iPhone can be quite a setback, especially when you’re trying to stay productive while away from your desk. By checking the app’s server status, restarting your device, toggling airplane mode, managing background apps, ensuring both the app and your device’s operating system are up to date, and even reinstalling the app if necessary, you can overcome most issues that cause the app to crash. These troubleshooting steps are your best bet in restoring the app’s functionality so that you can get back to work as soon as possible.