If you’re an iPhone user who relies on the HMRC app for tax-related matters, experiencing an app crash can be more than just a minor inconvenience; it can disrupt important financial tasks. Thankfully, there are several troubleshooting steps you can try to get the app up and running again. From checking the server status to keeping your device’s software up to date, this article will guide you through simple and effective solutions to resolve the crashing issue and ensure you’re back to managing your taxes smoothly on your iPhone.
Solution 1: Check HMRC Server Status
HMRC has faced outages before, and there is a good possibility that it might be facing downtimes now. We suggest you check Downdetector to check if HMRC is down.
However, if HMRC is up and running fine, let’s try a few more methods to troubleshoot and resolve the issue.
Solution 2: Restart Your Device
A simple yet effective starting point is to restart your device. This basic troubleshooting step can resolve minor glitches and improve your device’s performance, ensuring a smoother operation of HMRC.
Here’s how you can restart:
- To turn off your device:
- For iPhone X and later models: Press and hold the volume down button along with the side button.
- For iPhone SE (2nd or 3rd generation), 7, and 8: Press and hold the side button.
- For iPhone SE (1st generation), 5s, 5c, or 5: Press and hold the top power button.
- Slide to power off when prompted and wait for about 30 seconds.
- Power your iPhone back on by holding the power button until the logo appears.
Solution 3: Toggle Airplane Mode
Toggling Airplane Mode on and off can refresh your iPhone’s network connections, which might solve the crashing issue:
- Swipe into your device’s Control Center.
- Tap the Airplane Mode icon to turn it on, wait a few seconds, then tap again to turn it off.
Solution 4: Close HMRC and Background Apps
Another common issue is the lack of sufficient RAM to support both HMRC and other background applications. Closing all apps can free up the device’s memory:
- Double-press the home button or swipe up from the bottom (for devices with Face ID) to access the app switcher.
- Locate HMRC and swipe it up to close.
Solution 5: Update HMRC
Using an outdated version of HMRC can lead to crashing. Ensure you have the latest version installed by checking for updates in the App store. Developers regularly release updates to fix bugs and improve performance.
Solution 6: Update Your Device’s OS
Keeping your device’s operating system up to date is crucial for app compatibility and performance:
- Go to Settings > General > Software Update.
- If an update is available, follow the prompts to install the latest version.
Solution 7: Reinstall HMRC
If updating doesn’t work, try reinstalling HMRC:
- Press and hold the app icon on your home screen until a menu appears.
- Tap “Remove App” or “Delete App” and confirm.
- Reinstall HMRC from the App Store.
In conclusion, a crashing app can be a source of frustration, but by following the straightforward solutions provided, you should be able to remedy the problem with the HMRC app on your iPhone. Regular maintenance and updates of both the app and your device’s operating system are good practices to minimize the chances of future crashes. However, if problems persist, don’t hesitate to seek help from HMRC support or an Apple Store to ensure you have access to the critical tools you need for handling your tax affairs.
