SOLVED: Amazon Prime Video Crashing on iPhone

With the increasing popularity of streaming services, Amazon Prime Video has become a go-to app for many iPhone users looking to enjoy movies and TV shows. However, like any other app, it can encounter issues and may crash unexpectedly. This can be frustrating, especially if you’re in the middle of watching your favorite series or a movie. The good news is that there are several troubleshooting steps you can take to resolve the problem. In this article, we will guide you through various solutions that can help you get Amazon Prime Video running smoothly on your iPhone again.

Solution 1: Check Amazon Prime Video Server Status

Amazon Prime Video has faced outages before, and there is a good possibility that it might be facing downtimes now. We suggest you check Downdetector to check if Amazon Prime Video is down.

However, if Amazon Prime Video is up and running fine, let’s try a few more methods to troubleshoot and resolve the issue.

Solution 2: Restart Your Device

A simple yet effective starting point is to restart your device. This basic troubleshooting step can resolve minor glitches and improve your device’s performance, ensuring a smoother operation of Amazon Prime Video.

Here’s how you can restart:

  1. To turn off your device:
    • For iPhone X and later models: Press and hold the volume down button along with the side button.
    • For iPhone SE (2nd or 3rd generation), 7, and 8: Press and hold the side button.
    • For iPhone SE (1st generation), 5s, 5c, or 5: Press and hold the top power button.
  2. Slide to power off when prompted and wait for about 30 seconds.
  3. Power your device back on by holding the power button until the logo appears.

Solution 3: Toggle Airplane Mode

Toggling Airplane Mode on and off can refresh your device’s network connections, which might solve the crashing issue:

  1. Swipe into your device’s Control Center.
  2. Tap the Airplane Mode icon to turn it on, wait a few seconds, then tap again to turn it off.
    Solution 3: Toggle Airplane Mode

Solution 4: Close Amazon Prime Video and Background Apps

Another common issue is the lack of sufficient RAM to support both Amazon Prime Video and other background applications. Closing all apps can free up the device’s memory:

  1. Double-press the home button or swipe up from the bottom (for devices with Face ID) to access the app switcher.
  2. Locate Amazon Prime Video and swipe it up to close.
    close recent apps iphone

Solution 5: Update Amazon Prime Video

Using an outdated version of Amazon Prime Video can lead to crashing. Ensure you have the latest version installed by checking for updates in the App store. Developers regularly release updates to fix bugs and improve performance.

Update Amazon Prime Video on iPhone

Solution 6: Update Your Device’s OS

Keeping your device’s operating system up to date is crucial for app compatibility and performance:

  1. Go to Settings > General > Software Update.
  2. If an update is available, follow the prompts to install the latest version.

Solution 7: Reinstall Amazon Prime Video

If updating doesn’t work, try reinstalling Amazon Prime Video:

  1. Press and hold the app icon on your home screen until a menu appears.
    Reinstall Amazon Prime Video on iPhone
  2. Tap “Remove App” or “Delete App” and confirm.
  3. Reinstall Amazon Prime Video from the App Store.

In conclusion, a crashing Amazon Prime Video app on your iPhone can certainly disrupt your entertainment, but it’s not the end of the world. By systematically going through the steps we’ve outlined — such as checking server status, restarting your device, toggling airplane mode, updating the app and OS, or even reinstalling the app — you stand a great chance of fixing the issue. If all else fails, reaching out to Amazon or Apple support can provide additional assistance. Happy streaming!