When the Amazon app crashes on an iPhone, it can be a source of frustration and inconvenience. This issue can occur due to various reasons, ranging from server problems to outdated software. Fortunately, there are several straightforward solutions that can help resolve the problem quickly. In this article, we will explore some easy and effective troubleshooting steps you can take if you find that your Amazon app is not working as it should on your iPhone.
Solution 1: Check Amazon Server Status
Amazon has faced outages before, and there is a good possibility that it might be facing downtimes now. We suggest you check Downdetector to check if Amazon is down.
However, if Amazon is up and running fine, let’s try a few more methods to troubleshoot and resolve the issue.
Solution 2: Restart Your Device
A simple yet effective starting point is to restart your device. This basic troubleshooting step can resolve minor glitches and improve your device’s performance, ensuring a smoother operation of Amazon.
Here’s how you can restart:
- To turn off your device:
- For iPhone X and later models: Press and hold the volume down button along with the side button.
- For iPhone SE (2nd or 3rd generation), 7, and 8: Press and hold the side button.
- For iPhone SE (1st generation), 5s, 5c, or 5: Press and hold the top power button.
- Slide to power off when prompted and wait for about 30 seconds.
- Power your iPhone back on by holding the power button until the logo appears.
Solution 3: Toggle Airplane Mode
Toggling Airplane Mode on and off can refresh your device’s network connections, which might solve the crashing issue:
- Swipe into your iPhone’s Control Center.
- Tap the Airplane Mode icon to turn it on, wait a few seconds, then tap again to turn it off.
Solution 4: Close Amazon and Background Apps
Another common issue is the lack of sufficient RAM to support both Amazon and other background applications. Closing all apps can free up the iPhone’s memory:
- Double-press the home button or swipe up from the bottom (for devices with Face ID) to access the app switcher.
- Locate Amazon and swipe it up to close.
Solution 5: Update Amazon
Using an outdated version of Amazon can lead to not opening. Ensure you have the latest version installed by checking for updates in the App store. Developers regularly release updates to fix bugs and improve performance.
Solution 6: Update Your Device’s OS
Keeping your device’s operating system up to date is crucial for app compatibility and performance:
- Go to Settings > General > Software Update.
- If an update is available, follow the prompts to install the latest version.
Solution 7: Reinstall Amazon
If updating doesn’t work, try reinstalling Amazon:
- Press and hold the app icon on your home screen until a menu appears.
- Tap “Remove App” or “Delete App” and confirm.
- Reinstall Amazon from the App Store.
In conclusion, dealing with the Amazon app crashing on your iPhone can be a minor setback, but it’s usually fixable with a few simple steps. Whether it’s checking server status, restarting your device, or reinstalling the app, these methods are designed to get your Amazon experience back to smooth sailing. Remember to keep both the app and your iOS updated to minimize the chances of future crashes. If you’ve tried all the solutions and the app still fails, contacting Amazon support or Apple may be your next best option.