Filing taxes can be stressful, and encountering issues with tax apps only adds to the frustration. When the popular TurboTax app crashes on your iPhone, you need reliable solutions that can quickly get you back on track. This article explores a series of steps you can take to resolve common issues that may cause TurboTax to malfunction. From checking server statuses to updating your device’s operating system, we have compiled a list of strategies to help you troubleshoot and fix the app’s issues so you can return to managing your taxes without unnecessary delays.
Solution 1: Check TurboTax Server Status
TurboTax has faced outages before, and there is a good possibility that it might be facing downtimes now. We suggest you check Downdetector to check if TurboTax is down.
However, if TurboTax is up and running fine, let’s try a few more methods to troubleshoot and resolve the issue.
Solution 2: Restart Your Device
A simple yet effective starting point is to restart your device. This basic troubleshooting step can resolve minor glitches and improve your device’s performance, ensuring a smoother operation of TurboTax.
Here’s how you can restart:
- To turn off your device:
- For iPhone X and later models: Press and hold the volume down button along with the side button.
- For iPhone SE (2nd or 3rd generation), 7, and 8: Press and hold the side button.
- For iPhone SE (1st generation), 5s, 5c, or 5: Press and hold the top power button.
- Slide to power off when prompted and wait for about 30 seconds.
- Power your device back on by holding the power button until the logo appears.
Solution 3: Toggle Airplane Mode
Toggling Airplane Mode on and off can refresh your iPhone’s network connections, which might solve the crashing issue:
- Swipe into your iPhone’s Control Center.
- Tap the Airplane Mode icon to turn it on, wait a few seconds, then tap again to turn it off.
Solution 4: Close TurboTax and Background Apps
Another common issue is the lack of sufficient RAM to support both TurboTax and other background applications. Closing all apps can free up the iPhone’s memory:
- Double-press the home button or swipe up from the bottom (for devices with Face ID) to access the app switcher.
- Locate TurboTax and swipe it up to close.
Solution 5: Update TurboTax
Using an outdated version of TurboTax can lead to not opening. Ensure you have the latest version installed by checking for updates in the App store. Developers regularly release updates to fix bugs and improve performance.
Solution 6: Update Your Device’s OS
Keeping your device’s operating system up to date is crucial for app compatibility and performance:
- Go to Settings > General > Software Update.
- If an update is available, follow the prompts to install the latest version.
Solution 7: Reinstall TurboTax
If updating doesn’t work, try reinstalling TurboTax:
- Press and hold the app icon on your home screen until a menu appears.
- Tap “Remove App” or “Delete App” and confirm.
- Reinstall TurboTax from the App Store.
In conclusion, when TurboTax crashes on your iPhone, it isn’t the end of the world. By following the straightforward solutions outlined in this article, such as restarting your device, toggling airplane mode, updating the app or your device’s OS, or even reinstalling TurboTax, you can overcome technical hurdles with minimal stress. Keeping your tax filing process smooth ensures that you can focus on the important task at hand: completing and submitting your taxes correctly and on time.
